PRRSTT Digital Independent Station Return and Exchange Policy

Welcome to choose PRRSTT Digital Independent Station! In order to make your shopping worry-free, we have formulated a clear and convenient return and exchange policy. If you are not satisfied with the purchased goods, you can apply for return and exchange according to the following rules. ​

1. Scope and period of application

Within 30 days from the date you receive the goods, as long as the goods and accessories are kept in the original packaging, unused and do not affect the secondary sale, you can apply for return and exchange. However, if the goods are customized, opened and affect the secondary sale of special goods, or if the goods are damaged due to your personal reasons, this policy does not apply. ​

2. Return and exchange process

Application submission

You can contact us through the 24-hour customer service online service, or send an email to service@prrstt.com, clearly stating the order number, product name, reason for return and exchange, and expected handling method. Customer service will respond quickly after receiving the application and inform you of the follow-up operations.​

Return of goods​

After the customer service confirms that the return or exchange is possible, please send the goods together with accessories, instructions, etc. to the following address: Room 178, No. 4 Daojiao Daohou Road, Daojiao Town, Dongguan City, Guangdong Province. Please choose a reliable logistics method and keep the logistics order number. ​

3. Shipping cost​

In PRRSTT Digital Independent Station, the entire store implements a free shipping policy, and when returning or exchanging goods, if the return or exchange is due to product quality problems, we will bear the round-trip shipping costs; if you request a return or exchange for personal reasons, you will be responsible for the shipping cost of the returned goods. ​

4. Refund and exchange processing​

Refund​

After we receive the goods you sent back and confirm that the goods meet the return or exchange requirements, we will process a refund for you within [X] working days, and the amount will be refunded according to the original payment method. ​

Exchange​

If you apply for an exchange, we will arrange for delivery as soon as possible after confirming that there is sufficient inventory, and the delivery of the new product will still enjoy free shipping service throughout the store.​

5. Notes​

Please ensure that the product is well packaged before sending it back to avoid damage during transportation. If the product is damaged due to improper packaging, it may affect the processing of your return application. ​

If you have any questions during the return and exchange process, please feel free to contact us through the following methods:​

Company name: Dongguan Tongze New Materials Co., Ltd.​

Tel: 15738515593​

We are always committed to providing you with a high-quality shopping experience. If you have any needs, we are always at your service. ​

If you have new ideas about the details of the terms and length of the policy, or want to adjust the language style, you can always talk to me.